FAQ

We're here for you 9am-5pm PST (Monday - Friday). Email us at info@tagnapp.com or get in touch via live chat!

For online orders an email will be sent with a shipping confirmation and tracking information, still have a question? Email us at info@goldenrichtravel.com

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use.

All products are inspected and required to meet set quality standards before being sold. That being said, items are not cleaned in our facilities, but they will never show up covered in anything we wouldn’t send to our mothers (if that gives you peace of mind).

Contact info@goldenrichtravel.com immediately. We will do our best to accommodate but there are no guarantees. If we are unable to edit your address, you will need to contact the carrier directly to see what they are able to do for you. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, please note that shipping is non-refundable.

Due to various minor improvements made to the construction of the product, digital photography, and dye lot variations, we cannot guarantee that the color and construction you see on your screen as an exact replica of the product. We strive to show our products as accurately as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. For best results, view this page with your color depth set to 16-bit (thousands of colors) or higher.

If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address which will result in an upcharge. Golden Rich is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up.

Most Golden Rich bags are lined with a water-resistant lining that helps protect your belongings from liquid.

We recommend that you protect any light-colored product with a fabric and faux leather protector before use. Light spot cleaning with a clean damp cloth is suggested.

Product that is received with damage can be returned for a full refund or exchange.